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Planning Your Move Moving Day

When is the best time to relocate?
Keep all factors in consideration while deciding on the best time for you to move. Bearing in mind that summer vacation months (mid-March to August) and the beginning and end of each month (regardless of the season) are particularly busy for moving companies and may require more flexibility and advanced scheduling.
How do I determine which relocation companies to contact?
Ask your neighbors, friends, coworkers and family members if they can make recommendations. Investigate each of the movers by verifying their credentials. Good service is the best measure of a good mover!
When should I contact relocation companies for estimates?

Try to provide moving companies with as much notice as possible especially if you are moving during the peak season months (mid-March to mid-September) or at the beginning or end of a month (regardless of the season). We recommend making arrangements at least four to six weeks before your desired moving date if moving international. This will increase your likelihood of securing the pickup and delivery dates you desire. Add even more time to make a decision if you are obligated by your employer to submit estimates for approval. Try to determine which mover you will use four weeks from your actual load day. Call the mover to confirm your booking and schedule your packing, loading and delivery dates. This timeframe can be shortened in the off peak season.

When should I arrange a quotation?

It is important not to leave your search for arelocation company until the last minute. Give yourself plenty of time to arrange relocation quotations, appoint a relocation company and finalize all of your arrangements.

We recommend you make contact a minimum of two weeks prior to your planned moving date if moving domestic, or four weeks if moving international

What happens when a relocation consultant comes to my home?

The relocation consultant will arrive at your home to perform a physical survey of your items. Once completed the relocation consultant will calculate the volume, packing cost and any other charges related to your move.

The relocation consultant must be able to clearly see what is being moved in order to provide you with an accurate estimate. Don’t be alarmed if the relocation consultant goes through your cabinets and closets and looks under the beds and on top of cabinets. Crawl spaces, attics and cluttered closets can be deceiving so organize your house before the relocation consultant arrives. If you know of items that are out of view or will be eliminated be certain to point them out to the relocation consultant.

How is the cost calculated?

The costs of sea freight and road freight shipments are based on the total volume of your goods. This is calculated by multiplying the length, breadth and height of the items to give a total volume in cubic feet.Airfreight shipments are calculated on either the actual gross weight or the volume weight of the goods, whichever is greatest.

Your Relocation Consultant will be able to accurately measure your goods at the time of the in-home consultation and provide a relocation quotation based on this measurement.

The charges are based on the weight / volume of your shipment and mileage. A variety of additional charges that may appear on your estimate so be sure to ask your relocation consultant to explain each item charge for you. Additional charges might include packing, crating, valuation or coverage, extra labor charges for bulky & over sized items. Be certain you understand these charges so you can accurately compare your estimates.

How should I pay and what are the payment methods?

Tariff provisions require that all charges be paid before your shipment is unloaded at destination. Payments can be made using cash, bank cheque or electronic transfer. Other payment options such as a credit card can be arranged with your professional moving service provider, however this may attract additional charge. Discuss these options with your relocation consultant and / or the customer service representative. In the event that your employer is paying for the move the employer may pre-arrange to be billed via invoice. No matter what payment option you choose be sure to have it all worked out prior to packing and loading. If the method of payment is not established prior to day of loading it can cause you problems on delivery day.

What does the quote include?

Every relocation is unique, so MaxPace Relocations’ quotation will be specifically tailored to your individual requirements.

The following are always included:

  • International standards packing material
  • Packing of your household goods and personal effects by trained, experienced packers
  • Preparation of an itemized inventory
  • Collection from your home
  • Crating/containerization and delivery to the terminal
  • Preparation of all export documentation and all import documentation for the completion of Customs and Agricultural Clearances
  • Payment of terminal charges
  • Delivery direct to store/residence within city limits radius of the destination port
  • Unpacking and clearance of all debris on day of delivery, as required.

The quotation will exclude any import duties or taxes due in various countries, quarantine examinations if ordered or storage if required.

Your Relocation Consultant will be happy to explain this to you during the in-home consultation.

How far ahead should I book?

Ideally, you should confirm dates as soon as possible, as dates are often booked up well in advance.

MaxPace Relocations will always aim to match the dates you require, but please keep in mind that some days are busier and more expensive than others, so it will help if you can be flexible.

What are MaxPace Relocations’ quality standards?

MaxPace Relocations has earned ISO certification.

ISO representatives on a periodic basis, ensuring that standards are upheld and our customers always receive a high-quality service, carry out external quality audits

Does MaxPace Relocations offer Goods in Transit insurance?

While our professional crews will always securely pack your belongings, it is important to remember that your goods will be traveling by ship, plane, truck or other mode of transport—each of which carries inherent risks.

We therefore offer a unique insurance coverage for your valuable under carrier’s risk scheme; i.e. ‘Transit Protection Plan’. Under this plan, we charge premium at a percent of value of the consignment declared by you. In case of any loss/damage to the consignment, we are liable to settle the user’s claim as per the plan document without involvement of third party insurance company. We provide no separate insurance policy/receipt under this plan.

Additional protection is available to cover pairs and sets, electrical and mechanical derangement.

Moving Day

What is an Inventory?

The supervisor will usually inventorise your shipment as it is loaded. When completed, the inventory provides a detailed, descriptive listing of your household goods and the condition of each item when received by the mover.

Be sure that everything listed on the inventory is correct. There are various columns in the inventory list to identify the location of the item, the crewmemberthat packed the item, etc.

In the last column of the inventory form, remarks are used to make note of any irregularities or existing damage to particular pieces. The code legend is listed on the bottom of the inventory sheet.


The inventory is for you to keep track of what is loaded and the condition of each item. If damage occurs on a particular piece during the loading process, get the inventory tag number on that item and make a note in the far right hand column on the line that corresponds with that piece. The inventory should also be used at destination to verify the delivery of your items and make note of any damage to your items. This document will be used if the claims process is initiated, so it is important to have any damage clearly noted.

Be certain to point out any prior damaged items to the supervisor. Often time’s people grow accustomed to looking at a piece of furniture in a certain place and in a certain light. Once this piece is placed in a new setting, damage that may have been there for a long time may be more noticeable. If you are unsure whether the damage is a result of the move, ask your supervisor to explain the condition of the piece as noted on the inventory during the loading process. This is the quickest way to clear up whether it is new or existing damage.

Are any items prohibited from my shipment?

Each country has its own restrictions, but as a general rule, the following items should not be included in your shipment:

  • Alcohol
  • Firearms and ammunition
  • Foodstuffs, including herbs and spices
  • Hazardous items (including adhesives, ammonia, bleaches, chlorine, detergents, disinfectants, dyes, flammables, gas cylinders, insecticides, mercury thermometers, methylated spirits, paints, pesticides, photographic chemicals, pressure packs, thinners)
  • Items made from endangered animals
  • Unprocessed furs, skins
  • Plants, dried flowers, bulbs, seeds
  • Pornographic material
  • Soil or sand of any kind
  • Swords, spears, switchblades.

Please note that the above list is not exhaustive and MaxPace Relocations will be able to advise you of further prohibited items for individual countries.

Do I need to do anything to prepare for the packing day?

MaxPace Relocations’ expert team of packers will take care of everything on the day.

Prior to their arrival:

  • Dispose of any items you do not wish to take with you
  • Clear out the garage, attic and basement
  • Disconnect and defrost refrigerators and freezers
  • Drain washing machine
  • Remove fixtures and fittings from walls
  • Thoroughly clean all outdoor equipment.

Remember to keep separate any items you will need to take with you when traveling, including passports, money, travel documents, important paperwork, jewelry, valuables and suitcases.

MaxPace Relocations Helpful tips and hints document contains plenty of helpful hints to prepare for your relocation and will be shared with you at the time of sharing the quotation.

Will MaxPace Relocations pack and unpack all of my possessions for me?

MaxPace Relocations’packing teams will expertly pack and wrap your goods ready for shipment.

All packers are fully trained and will make sure your possessions are well protected and perfectly safe throughout the entire process of your relocation.

At destination we will unpack your goods and dispose off any debris on delivery day at your new residence.

With the help of the package labels and the inventory list, the crew will match packages with rooms, simplifying the delivery and unpacking process.

Can I pack any of my possessions myself?

Any damage incurred to items you packed yourself may not be covered by transit insurance.

We strongly advise that you let MaxPace Relocationspack all of your household items and personal effects. Our crewis professionally trained and have years of experience packing people’s precious belongings.

What should I do with my jewelry and other valuable items?

Items of extraordinary value such as jewelry, money, antiques and stamp collections can be included in your personal hand carry, provided that you notify your local moving representative of these items before the packing and moving day. It is strongly recommended that you carry irreplaceable and expensive articles with you.

To be assured that a claim involving expensive articles is not limited to minimal liability, complete and sign the high value inventory form. Each mover has a slightly different procedure to follow as it relates to high value items. Ask your relocation consultant to provide you with an explanation of their process. This is a confusing but important task, so make sure that you clearly understand the rules prior to day of loading.

How will MaxPace Relocations protect my upholstered furniture?

MaxPace Relocations uses a special procedure called stretch-wrap. It is a heavy, clear plastic wrap that protects your furniture from being soiled.

Can I pack anything in the drawers of my dresser or desk?

All loose items must be packed in boxes to prevent loss or damage. It is recommended that you pack all items and leave the drawers empty.

Will the packing crew use the original materials for my appliances or large items?

If you have any of the original cartons and packing materials for your appliances or other household items, make sure that you inform your Crew Supervisor. He will inspect the materials to determine whether your items will be safer using these or our own specialized materials.

Can my possessions be stored at one of MaxPace Relocationswarehouses?

Your possessions can be stored either at origin or destination, as necessary. We has state-of-the-art storage facilities across India, so your personal belongings can be specially packed and moved to a MaxPace Relocations storage facility for as long as you wish.

What happens when my possessions arrive at their destination?

At the time of job confirmation, MaxPace Relocations will give you the contact details for your coordinator at the destination where you’re moving to, along with your shipment details and the estimated date of arrival.

When you arrive in your new city, you will be contacted by the local MaxPace Relocations or partner office that will coordinate the inbound clearance, confirm the status of the goods, organize a date for delivery and discuss any storage requirements.

Will I have to be in the destination country for my possessions to clear customs?

Many countries do require you to be present in order for your goods to clear customs, but different rules apply in each country.
Your Relocation Consultant will be able to confirm the regulations for the country you are relocating to.